Schedule

Schedules let you route calls differently based on the time of day and day of the week. During business hours, calls go to your team. After hours, they go to voicemail, an after-hours message, or an auto attendant. You can create as many schedules as you need and assign them to any phone number.

Go to Manage > Schedule to manage your schedules.

Views

The Schedule page has two views, toggled with the View dropdown in the toolbar:

List View

Shows each schedule as a card with:

• Name - The schedule name (click to open it in Week View)
• Route count - How many routes are configured
• Edit Schedule - Opens the schedule editor
• Delete Schedule - Removes the schedule after confirmation

Week View

A visual calendar grid showing your routes mapped across the week. Each block shows the time range, schedule name, and destination. Use the Schedule dropdown to switch between your schedules.

Click on any block in the calendar to open it in the editor.

Creating a Schedule

Click New Schedule in the toolbar. Enter a name (e.g. "Business Hours", "Weekend", "After Hours") and click Confirm. This creates the schedule and takes you to the editor where you add routes.

Editing a Schedule

The schedule editor shows the schedule name at the top (editable) and a routes table below.

Routes Table

The routes table shows all routes for this schedule:

Click the arrow on any row to expand it and edit the route.

Route Editor

When you expand a route, the editor shows four fields:

• Start time - When this route activates (time picker)
• End time - When this route deactivates (time picker)
• Destination - Where to send calls during this time. Opens the route picker with all available destinations: Users, Groups, Auto Attendants, Voicemail, Phone Number, and Features.
• Week Days - Multi-select dropdown for which days of the week this route applies. Select as many days as you need.

Click Update to save the route, or Cancel to discard changes. Click Delete Route to remove this route from the schedule.

Adding Routes

Click Add Route below the table to add a new route. The route is created with default values and the editor opens automatically so you can set the time range, days, and destination.

A schedule can have multiple routes for different time windows. For example:

• Route 1: Monday-Friday, 9:00 AM - 5:00 PM, destination: Sales group
• Route 2: Monday-Friday, 5:00 PM - 9:00 PM, destination: After Hours auto attendant
• Route 3: Saturday-Sunday, 10:00 AM - 2:00 PM, destination: Weekend voicemail

Example: Business Hours Schedule

Here's how to set up a typical business hours schedule for a plumbing company:

1. Click New Schedule and name it "Business Hours"
2. Click Add Route and configure:
   • Start time: 8:00 AM
   • End time: 5:00 PM
   • Destination: Main Menu (your auto attendant)
   • Week Days: Monday, Tuesday, Wednesday, Thursday, Friday
3. Click Update to save
4. Click Add Route again for after-hours:
   • Start time: 5:00 PM
   • End time: 8:00 AM
   • Destination: Voicemail (or an after-hours greeting)
   • Week Days: Monday, Tuesday, Wednesday, Thursday, Friday
5. Click Update to save
6. Go to Phones, select your main number, and set its Schedule to "Business Hours"

Now calls during business hours reach your auto attendant, and after-hours calls go to voicemail.

Assigning a Schedule to a Phone Number

After creating a schedule, assign it to one or more phone numbers:

1. Go to Phones and click the number you want to configure
2. In the Configure tab, set the Schedule dropdown to your schedule
3. The schedule's routes now control where calls to that number are directed, based on the current time and day

Deleting a Schedule

Click Remove Schedule (in the editor) or Delete Schedule (in the list view). A confirmation dialog asks you to confirm before it's permanently removed.