Calendar

The calendar feature allows you to mark certain dates and divert calls to a certain IVR, group, user, or a busy tone, this feautre is useful during holidays like Christmas where you can set an IVR to inform your clients you're going to take a number of days off and you will be returning to the office at a certain day.

Create a Calendar

To create a calendar, click Manage from the side menu.

Click on Calendar.

You will be prompted with this screen.

You can name your new calendar here.

Next, select the date, click from to set the beginning of the calendar.

Select the date.

Select the time.

And click ok.

Now set the end of the calendar, click on To.

Select the date and time and click ok.

Next, click the destination.

Select one of the destinations.

You can choose one of the following destinations:

• Busy tone
• Divert to a certain group
• Divert to a certain IVR
• Diver to a certain user

In this case, you can create a Christmas IVR (opens in a new tab) and set it as the destination.

Once you are done, click create.

You will find your created calendar on the right hand side.